Support

Write to i.aliyu019@gmail.com. We usually reply within one business day.

To get a useful answer on the first reply, include:

• the email address on your WriteLogs account
• the project name, if it concerns one project
• your editor and the WriteLogs extension version
• what you expected to happen, and what happened instead

No summary appeared. Summaries are written when your project day ends, so a day with no tracked coding produces nothing. Check that the extension shows Tracking in your editor and that the day end time in project settings is what you expect.

The extension isn't tracking. Open the WriteLogs panel in your editor and confirm it's connected with a valid project key. Keys are per project and can be regenerated from the Keys tab.

The Google Meet panel asks you to connect. Press Connect and sign in to WriteLogs in the window that opens. The panel keeps its own session, so signing out of the dashboard elsewhere can send it back to that screen.

Billing, plans and refunds. Manage your subscription from the billing page in your dashboard. Our refund policy covers the 14 day guarantee and renewals.

Signed-in users can post to the feedback board from the dashboard, see what others have asked for, and vote. It's the fastest way to get something on the roadmap. Anything sensitive, email us instead.

To export or delete your data, or ask what we store, email i.aliyu019@gmail.com. The privacy policy covers what WriteLogs collects and why.